Quality Pays – Quality Movement History & Principles: 1-hour
This training session reviews the historical highlights of the modern Quality Management Movement.
The module introduces the participants to the key mentors of the movement and examines the principles they espoused.
Illustrative examples of the powerful effect the Quality Management System has had on business and industry are discussed, revealing the proven value of these systems, especially noting that, “Quality Pays.”
10 Key Quality Principles: 1-hour
Why worry about Quality?
Consider the W. Edwards Deming Chain. His methods have consistently proven that implementing a proper Quality Management System will:
- Improve Quality
- Decrease Costs
- Improve Productivity
- Decrease Price
- Increase Market Share
- Sustain the Business’ Longevity
- Provide More Jobs
- Secure a Good Return on Investment
These are certainly worthwhile goals.
Problem Solving 301: – 1 to 2-hours
Every organization experiences problems from time to time. Some of our problems are big and complicated, while others may be more easily solved. There is no shortage of challenges and issues that can arise on the job. Whether in an office or on a construction site, experiencing difficulties with the tasks at hand or with coworkers, the workplace presents ongoing challenges on a daily basis. Whether these problems are large or small, they need to be dealt with constructively and fairly. Having the necessary skills to identify solutions to problems is one of the skills that savvy businesses invest in training their team.
Problem solving and critical thinking refers to the ability to use knowledge, facts, and data to effectively solve problems. This doesn’t mean you need to have an immediate answer, it means you have to be able to think on your feet, assess problems and find solutions. The ability to develop a well thought out solution within a reasonable time frame, however, is a skill that is valuable to any successful organization.
We offer training classes and several Team-building Activities to address classic Problem Solving Tools & Techniques, as well as provide structured experiences that give participants a chance to practice their skills in a safe and fun environment
Process Analysis using Checklists & Flowcharts: 30-mins. to 1.5-hours
This training session presents the concept and techniques for employing flowcharts to analyze and improve your business and work processes. Flowcharts are an effective tool for analyzing any given Process.
Flowcharts are maps or graphical representations of a process.
They document the current or proposed flow of people’s work, paperwork processing, database and/or Computer software use, product processing & flow, materials processing & flow, etc.
Due to their visual nature, people can often understand the pictured process more easily and more completely.
Flowcharts can help you see whether the steps of a process are logical. They further help people see trouble spots such as omissions, redundancies, bottlenecks, meaningless steps, resource consumers, time wasters, lack of controls, etc.
Quality Statistical Measures & Analysis: 2.5 to 3-hours
This training session introduces participants to the classic Statistical Measurement and Analysis techniques used in Quality Control Systems. This module defines a set of basic tools that are used for improving processes. These came to be known as the first seven tools. They are:
1. Cause-Effect Diagram
2. Pareto Chart
3. Check Sheet
4. Scatter Chart
5. Bar Chart and other graphs
7. Control Chart
Despite some fancy-sounding names, they are mostly very simple and easy to use: the trick is in consistent and appropriate use, not intellectual gymnastics and elitist occasional usage.
The tool that requires most thought and understanding is the Control Chart.
A number of these tools are only usable when a significant amount of numerical data is available. For situations where the data is more qualitative there is a second set of seven tools defined (seven seems to be a magical quality number :-).
Airplane in a Box – An exercise in Quality Management & Client Focus: 30-mins.
This activity will help to further define your customers and will introduce the concept that quality is defined by the customer. Participants will consider the following:
- Who are my customers?
- What do they need or want?
- What are their measures/expectations?
- What is my product or service?
- Does my product or service fulfill the customer’s expectations?
- What data is needed to substantiate fulfillment?
- How many customers are involved in the process?